Mustard remote support

Let a Mustard technician see your screen and help you.

Windows

Download support tool

  1. Open the file you just downloaded. Nothing is installed.
  2. If Windows asks, click Run.
  3. Read your ID and One-time Password to the technician.
  4. Click Accept when the connection request appears.

Mac

Download (Apple chip) Intel Mac

  1. Open the download and drag RustDesk to Applications, then open it.
  2. Allow Screen Recording and Accessibility when macOS asks.
  3. Click ⋯ next to your ID → Network, then set:
    ID server: rd.mustard.co.nz
    Key: ejqybTjHxwL0719ndqCTD503DDz8JexonSEhjyhgkmE=
  4. Read your ID and One-time Password to the technician.

Only do this while you are talking to someone you know at Mustard. Never give your ID and password to someone who contacted you unexpectedly.